Frequently Asked Questions

Omraway is an online platform that lets you browse, compare, and book Umrah trips offered by licensed travel companies across different countries, with clear details on hotels, transport, and visit programs before you book.

Choose the trip that suits you from the trips page, specify the number of travelers, room type, and available date, then complete your details and pay online. You will receive an official confirmation once the service provider reviews the booking.

Each trip's price is displayed in the currency of its departure country or city — for example, trips departing from Saudi Arabia are shown in Saudi Riyal, and trips departing from Egypt are shown in Egyptian Pound, according to each trip's departure country.

The platform supports several secure electronic payment methods that vary by country and currency. All payments are processed through approved external payment gateways, and your card details are never stored on Omraway's servers.

This depends on each individual trip. The service provider specifies whether the visa is included in the price or charged separately, and these details are shown in the trip description before you complete your booking.

The refundable percentage varies by service provider and how close the cancellation is to the travel date — the closer to departure, the lower the refund. Full refund policy details are available on each trip page or the refund policy page on the site.

Yes, you can request changes such as name corrections, a different travel date, or a different room type, subject to the service provider's policy and the time limits set for each trip. Some changes may incur additional fees.

You need a passport valid for at least six months from the travel date, in addition to your Umrah visa and any mandatory health vaccinations required by Saudi authorities or your departure country.

Yes, most trips offer multiple room options (single, double, triple, and quad) to suit individuals, families, and groups. You can select the number of travelers and the appropriate room type during booking.

You'll receive an official confirmation via email or in your platform account once your booking request is reviewed and seat availability is confirmed with the service provider. This may take some time depending on the company's response speed.

Each trip page shows hotel details in Makkah and Madinah, including the star rating and approximate distance from the Haram, helping you choose the trip that fits your budget and preferred proximity to the Two Holy Mosques.

You can reach the Omraway support team at any time through the Contact Us page on the site, or via the communication channels available on your booking page, and your inquiry will be answered as soon as possible.